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| AMS Application Management Services |
<< see other services |
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| AMS includes the following services: |
- 1st level support: help desk, incident management
- 2nd level support (front office/ back office): distribution of 1st level activities, configuration and changes of versions, etc.
- 3rd level support: changes in the source code, improvement of applications, documentation of incidents, etc.
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| First Level - Incident Management |
- Help Desk for all users.
- Registration of calls/mails in the incident management system.
- Solution of incidents based on pre-assigned defined specifications.
- Main objectives of this level: register, categorize, prioritize, follow-up.
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| Second Level - FrontOffice - Incident Management |
- Connection between 1st and 2nd level support.
- Management of activities derived from such support.
- Creation and actualization of working specifications.
- Configuration and changes of software versions.
- Configuration of user profiles.
- Support and training of users.
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| Second Level - BackOffice - Incident Management/ Problem Management |
- Corrections of the source code that do not generate changes in the operations of the applications (errors, bugs, security updates, etc).
- Provision of workarounds to the users and their documentation in the incident management tool.
- Creation of improvements through request-for-change process (RFC).
- Documentation of incident and their solution.
- Realization and evaluation of post implementation reviews concerning new releases or new applications.
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Third Level - AMS – Change Management |
- Concentration and consolidation of requests for change derived from second level back office as well as from users´ requirements or systems.
- Change of applications with effect on market rules.
- Management of change requests.
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| Partner: Hire this service |
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T-Systems is the business customer brand of Deutsche Telekom. With our about 56,500 employees, we offer – as one of few worldwide service providers – integrated ICT solutions from a single source. And we view that integration as more than just IT plus telecommunications. We speak of “Real ICT”, because we start with an integrated approach to Information and Communications solutions right from the development stage.
www.t-systems.com.ar |
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International company providing software services, recognized for being a pioneer in professionalizing the design and construction of software solutions. Baufest successfully completed over 400 projects for multi-platform businesses in different industries, in over 30 countries.
Baufest has strategic alliances with leader organizations such as Microsoft, SAP, IBM, Oracle and Sun
www.baufest.com
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